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Cancellation Policy

Oro Salon requires 24 hours notice for cancellation or changes to your scheduled appointment. Appointments cancelled without 24 hour notice are subject to a cancellation fee of 50% of the scheduled service

When booking a SAME DAY appointment (or booking an appointment for a time within a 24 hour time frame), we kindly request that you provide us with minimum 3 hours notice for cancellations and changes.

We understand that unforeseen emergencies do come up, but we reserve the right to enforce this policy when we’ve had multiple last minute cancellations. Please call the Salon not the Stylist directly or through social medial , via mail, or text as soon as you know you can’t make your scheduled appointment. Thank you!

In the event you need to cancel or reschedule an appointment, please advise us at least 48 hours before the start of your appointment to avoid a penalty. A 50% deposit non-refundable will be asked to be paid to book future appointments to secure your spot In the event that our cancellation policy is not met.  The cancellation notice can be given by phone at 519-841-0468.
This provides other clients an opportunity to take your appointment should you no longer be free to keep yours.
 
If an appointment is missed without cancellation or rescheduling, you will be asked to pay 50% of your last appointment missed in order to reschedule your next appointment with us with an additional 50% deposit to secure your future apointment .  At Oro Salon, we strive to accommodate our clients to the best of our ability. In order to do so, all client appointments are confirmed approximately two days prior to the appointment via text message, email or both depending on your profile preference. Please ensure your contact details are correct and up-to-date, as a non-contactable client may result in the appointment being cancelled.

 

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