Salon Policy
Cancellation Policy
Oro Salon requires 24 hours notice for cancellation or changes to your scheduled appointment. Appointments cancelled without 24 hour notice are subject to a cancellation fee of 50% of the scheduled service
When booking a SAME DAY appointment (or booking an appointment for a time within a 24 hour time frame), we kindly request that you provide us with minimum 3 hours notice for cancellations and changes.
We understand that unforeseen emergencies do come up, but we reserve the right to enforce this policy when we’ve had multiple last minute cancellations. Please call the Salon not the Stylist directly or through social medial , via mail, or text as soon as you know you can’t make your scheduled appointment. Thank you!
In the event you need to cancel or reschedule an appointment, please advise us at least 48 hours before the start of your appointment to avoid a penalty. A 50% deposit non-refundable will be asked to be paid to book future appointments to secure your spot In the event that our cancellation policy is not met. The cancellation notice can be given by phone at 519-841-0468.
This provides other clients an opportunity to take your appointment should you no longer be free to keep yours.
If an appointment is missed without cancellation or rescheduling, you will be asked to pay 50% of your last appointment missed in order to reschedule your next appointment with us with an additional 50% deposit to secure your future apointment . At Oro Salon, we strive to accommodate our clients to the best of our ability. In order to do so, all client appointments are confirmed approximately two days prior to the appointment via text message, email or both depending on your profile preference. Please ensure your contact details are correct and up-to-date, as a non-contactable client may result in the appointment being cancelled.
Our Guarentee
At Oro Salon, we do everything in our power to have you looking and feeling your absolute best, inside and out!
If for any reason your hair does not fit or meet your expectations, let us know and we will gladly adjust your cut or colour within 1 week of the performed service . An additional charge for colouring adjustments after the 1 week mark will apply. If you require any type of correction, please notify us within 48 hours after your appointment. Any corrections must be done within 10 days of initial service and with the original stylist/colorist. An appointment is then made to come in and consult with the stylist at which time an assessment will be done to determine if a colour correction is required, discuss next steps. Please keep in mind, your hair health is our ultimate priority, going from darker to lighter tones may require more than one service to achieve your desired goal.
Due to nature of our service no refunds will be granted.
Guests who don't attend scheduled appointments without notifying the Salon may be considered absentee and could face a cancellation fee per our policy. Please contact the salon, not the service provider directly, as our stylists are typically occupied and may not be on their phones while working.
In case a guest is more than 15 minutes late, we'll make every effort to provide the service within the remaining time. If this isn't feasible, it may result in an incomplete blow out or not have the time for the cut. We understand emergencies occur, but we reserve the right to enforce this policy with recurring late arrivals.
Thank you for reading our policies. Ultimately, cancellations and missed appointments leave gaps in our stylists’ schedules. Without timely notice, those gaps cannot be filled. This prevents us from accommodating other guests waiting for appointments - which is so hard to see!
We do our best to remind you of your appointment, by sending a confirmation email or SMS 48 hours prior to your scheduled appointment. However, it is ultimately your responsibility to remember your appointment dates and times.
We absolutely understand that life just happens sometimes - but we appreciate when you give us as much warning as possible, so we might be able to accommodate a guest sitting on our waitlist.