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In the event you need to cancel or reschedule an appointment, please advise us at least 48 hours before the start of your appointment to avoid a penalty. A 50% deposit non-refundable will be asked to be paid to book future appointments to secure your spot In the event that our cancellation policy is not met.  The cancellation notice can be given by phone at 519-841-0468.

This provides other clients an opportunity to take your appointment should you no longer be free to keep yours.


If an appointment is missed without cancellation or rescheduling, you will be asked to pay 50% of your last appointment missed in order to reschedule your next appointment with us.  At Oro Salon, we strive to accommodate our clients to the best of our ability. In order to do so, all client appointments are confirmed approximately two days prior to the appointment via text message, email or both depending on your profile preference. Please ensure your contact details are correct and up-to-date, as a non-contactable client may result in the appointment being cancelled.


At Oro Salon, we do everything in our power to have you looking and feeling your absolute best, inside and out! 


If for any reason your hair does not fit or meet your expectations, let us know and we will gladly adjust your cut or colour. An additional charge for colouring adjustments of $50 will apply to cover product cost. If you require any type of correction, please notify us within 48 hours after your appointment. Any corrections must be done within 10 days of initial service and with the original stylist/colorist. Due to nature of our service no refunds will be granted.

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